FAQ

You may find the answer to your question below.  If not please contact us or phone on 02380 660271 and we’ll be happy to help.

Orders

  • How can I pay for my order?
  • How do I place a school order?
  • How do I amend an order?
    • Call us as soon as possible on 02380 660271
  • How do I know that the order has gone through ok?
    • You will receive an e-mail confirmation shortly after placing the order, if you don’t please contact us on 02380 660271
    • You will also receive confirmation from PayPal or WorldPay
  • How do I check my order status?
    • If you created an account you can check your order status online, check the confirmation e-mail we sent you for the link or login at www.letmelearn.co.uk
    • If you chose not to create an account, please contact us or phone on 02380 660271 for your order status
  • Download Products
    • For our worksheet generators, if you have opted to pay by cheque we will notify you when the cheque has been received, you can then download your product by logging in to your account.  Credit card and paypal payments mean you will be able to download immediaOnce you have placed your order, you will receive a link within your emailed invoice.  Simply click and download.
    • For 2Simple products for Windows7 and MAC we will email you a username and  password to download (available week days only).

Logging into your account

To log in to your account, you’ll need your email address and your password.  (You can request a new password if you forget it)

Contact

  • How can I contact you?
    • E-mail address: info@letmelearn.co.uk
    • Postal Address:
      Let Me Learn
      1 Moss Drive
      Marchwood
      Southampton
      SO40 4YB
    • Telephone: 02380 660271

Security

  • How do I know that this site is secure?
    • We are a member of Safebuy. Safebuy check our site regularly to ensure it is secure.
    • Read our Privacy Policy for more detailed information

Delivery

  • When will products be delivered?
    • First Class delivery takes 1-2 days and Second Class usually takes 2-3 days.  However, if your order is heavy,  Second Class will take up to 4 days.

Guarantee

  • What guarantee do I have that this is a safe site to purchase goods?
    • We are a member of Safebuy, the consumer assurance scheme.  To become a member we must meet high retailer standards.
    • We offer a 14 day no quibble money back guarantee.

VAT

  • Do you charge VAT?
    • No, the price you see is the price you pay.
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