If you have a problem, please e-mail us or phone on 02380 660271 and we will be happy to help you.
If you have a query about a product or order and you phone us but we’re not available, we get back to you, the minute we get your message, we never keep you waiting a moment longer.
We let you know that we’ve posted your order and when it will arrive, also if there might be a delay e.g. if there’s snow or a postal strike.
If you’ve ordered a product that’s out of stock (you can tell by the product stock quantity if it’s in stock) we’ll let you know straight away when it’s due back in stock. If there are any further delays we’ll email or call you just to let you know we haven’t forgotten about your order.
We’ve never lost an order in the post – it’s always been found in a mysterious place, fallen down the back of the bins or been left in the sorting office.
Our prime goal is to ensure you have the best experience when purchasing from us. If you’re not happy (or just have a question), please contact us telling us why so we can put things right. If you are happy, please also let us know and tell others too!
We look forward to hearing from you.